So the bottom line is that if you own a Pixel and are a Verizon customer, you might be experiencing a delay when placing a phone call. All you need to do is uninstall the My Verizon app and reinstall it. That is it. The app not only makes it easier to pay your monthly bill, but it also allows you to claim prizes from the Verizon Up rewards program, shop for new devices, check your account and more.
After updating our Pixel 2 XL to Android 10 last week, we noticed something strange. When we wanted to make a phone call, there would be a delay of about 30 seconds between the time we dialed the number and when the phone actually placed the call. The person’s name and number still appeared on the top of the screen, but the usual buttons allowing you to turn on the speaker, mute the microphone, access the keypad or make a conference call were not available until the 30 seconds had elapsed.
Now while this was going on, we had been using T-Mobile’s free mobile hotspot as part of its free 30-day or 30GB Test Drive. But we can report that this had absolutely nothing to do with the delay. Actually, it turns out to be Verizon’s fault. A number of Pixel users have been complaining on Google’s Pixel Phone Help page about having the same problem since receiving the Android 10 update. However, it has been discovered that deleting the My Verizon app from their phone makes the issue go away. And sure enough, that is exactly what happened with us.
Since we use the app to make our monthly payment to the carrier, we decided to see what would happen if we reinstalled it. And we are delighted to note that after downloading the app from the Google Play Store, everything seems to be working fine.