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In the current era, no one wants to call customer support, as its annoying, has a complicated menu and navigation to find the right option. These customer support calls turn out to be a nightmare for many due to longer wait time and back and forth transferring of calls. This is where Sweepr wants to bring a difference and resolve users’ problems easily.
Founded in 2017 in Dublin by Alan Coleman, Sweepr imagines a world where people are surrounded by technology with enough options to embrace and troubleshoot the same effortlessly. Sweepr is a voice-activated, smart-home customer service platform, which reduces stress for both residents and support teams.
Strategy Analytics and Internationa The company does this with the integration of technologies including voice assistance and artificial intelligence.
Picks up €8.2M
Sweepr has just announced that it has raised $9 million (nearly €8.2 million) in Series A funding round led by Draper Espirit along with support from Frontline, a seed investor. This fund comes after the seed round of $2.7 million (nearly €2.5 million) last year. This takes the overall funding raised by the Dublin-based startup to $12 million (nearly €10.9 million).
The company’s co-founder and CEO, Alan Coleman, started that they will use the funds to facilitate the expansion of its workforce to 75 employees in 2020. This will be possible by ramping up developments in North America and Europe.
Deploys machine learning
Sweepr’s voice-enabled, cloud-backed platform deploys machine learning to troubleshoot issues faced with devices and appliances such as tablets, doorbells, set-top boxes, dishwashers, etc. If there’s an issue with Netflix, you can just ask “Why is my Netflix not loading?” and Sweepr’s apps for Google Assistant and Alexa will provide real-time answers. Also, compatible devices will show useful diagrams and videos.
Contextually Adaptive Care!
Sweepr calls this approach Contextually Adaptive Care. Basically, it uses the local network’s knowledge, connected devices, and service diagnostics to analyse a consumer problem. With machine learning and cloud technology, the Irish startup fixes all issues.
Main image picture credits: Sweepr
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