Technology will take huge steps forward in 2020 as the world will become completely connected with autonomous environments, intelligent cities, “phygital” spaces, and healthcare technology changing the way we live our lives.

Global service provider NTT Ltd. last week released its “Future Disrupted” predictions for the upcoming year that will finally see data, automation and the Internet of Things create a more connected society.

At the heart of the movement will be data, artificial intelligence and secure by design, allowing devices and applications to communicate and act on that data without human intervention.

NTT granted Tech Decisions an interview with CTO Ettienne Reinecke before the predictions were released last week, and these are some technologies he highlighted during our discussion.

Digital twinning

With enough data points, we can become much more accurate in the outcomes and predictions we make, particularly in healthcare, Reinecke said.

In its press release, the company said with enough data points, this technology can be used to model behavior and understand patents, like the diet of someone’s biometric twin and predict the time before a health incident occurs, which could save both doctors and patients time and money.

Reinecke used the example of the Tour de France and analyzing race data over five years to profile the makeup of each racer.

“You can assess how they’re performing on the day of the race and quickly detect an outlier performance and detect something that’s not normal,” he said.

We will trust artificial intelligence more

Reinecke and NTT predict that we will move from being transactional to having a more relational engagement with customers by applying rules that bring empathy and interaction.

This has a particular use in contact centers. The technology will be able to process words, tones and sentiment, he said.

“if you have a well-established data platform and increase the regularity of the data, algorithms will become more accurate,” he said. “Trust is becoming a lot more interesting for us.”

Immersive experiences and “phygital” spaces

Augmented reality, dual screen viewing, holographic and visualizations will create a more immersive experience.

The company is already doing this with several clients, including Major League Baseball, which is using NTT’s Ultra Reality Viewing, which uses real-time super-high-definition video so fans watching a game can feel like they’re at the game.

The technology takes multiple 4K camera images and combines them into a super-wide image that broadcasts high-definition surround sound and video that gives fans a complete view of players moving around the field or capturing the full size of a large stadium.

Other applications include meeting rooms, offices and shops.

Smart buildings and equally smart cities

Smart buildings and intelligent workplaces are quickly becoming part of the mainstream thanks to IoT, data, automation and other emerging technologies like 5G, WiFi 6 and edge computing, Reinecke said.

Related: Researchers Have Figured Out How to Hack Smart Home Devices — With a Laser

AV sensor technology is advancing and cities are beginning to adopt new smart technology that uses more audio and high-definition video processing as sensors rather than actual physical sensors.

For example, the audio technology is able to separate out sounds like breaking glass, gunshots or vehicle crashes, and the video technology can pick up movements and shapes able to pick up the shake of a weapon on a heat map.

This has a clear use in law enforcement and can help save cities and governments money.